Terms and Conditions
These General Conditions of Use, Conditions of Sale (hereinafter referred to as "CU") regulate the use of the internet website www.aloinfousa.com (hereinafter the "Website"), of which Alo Marketing Solutions LLC is headline.
Alo Info reserves the right, at its sole discretion, to change, modify or remove all or part of these CU at any time. It is your responsibility to constantly check and consult these CU in order to be aware of said changes or modifications. Your continued use of our products and services through access to our Website means that you agree to the CU as modified or added at that time. As long as you comply with these CU, Alo Info grants you exclusive, non-transferable and limited use of the Website.
Through its Website, www.aloinfousa.com, Alo Info provides information about its Products and Services and offers its Users and/or Clients the possibility of contracting and/or acquiring them. Due to the content and purpose of the Website, people who want to benefit from its services must have the status of "Client", which they acquire by filling out the registration form and following the steps that Alo Info will subsequently communicate to them by email. for these purposes. The condition of Client supposes their adherence to the CU in the version published at the time the Website is accessed.
In any case, there are pages of the Website accessible for consultation by natural or legal persons who do not register or initiate a Product purchase (hereinafter, "Users"). In this sense, Users who access these parts of the Website agree to be subject to the terms and conditions contained in these CU, to the extent that this may be applicable to them.
I. Product Information
The descriptions of the Products displayed on the Website are made based on the information provided directly by Alo Info suppliers. However, the information given about each Product, as well as the photographs or videos related to them and the trade names, trademarks or distinctive signs of any kind contained on the Alo Info Website, are displayed on www.aloinfousa.com as indicative and with the consent of its owners.
Some Products and/or Services, due to their nature, may be subject, in addition to these CU, to particular conditions of sale. These particular conditions of sale will always be accessible to the Client in a link in the Product and/or Service itself together with its description. It is essential that all Users verify the particular conditions of each Product and/or Service before making their purchase, in order to ascertain the terms, conditions and restrictions that may apply in their particular case.
In this sense, the Client, prior to the purchase of the Product, must accept the particular conditions (including, without limitation, compliance with any established terms and conditions, rates and reservations). The provisions contained in these CU may be added, limited or modified depending on the corresponding particular conditions of sale of the Product in question. In case of conflict or contradiction between the CU and the particular conditions of sale, the particular conditions will prevail over these CU. Consequently, the Client must read carefully, in addition to the Conditions of Use, the particular conditions of sale, which will be understood as accepted at the time the Client proceeds to purchase the Product and/or Service.
Alo Info informs the Customer that the number of units available for sale were reserved by our suppliers for sale on the Alo Info Website. In no event will Alo Info intentionally put up for sale more units than the supplier has reserved for you.
Alo Info will do its best to please all its Customers in the demand for the Products. However, on occasions, and due to causes that are difficult for Alo Info to control, such as human errors or incidents in computer systems, it is possible that the quantity finally served by the supplier differs from the order made by Alo Info to satisfy the Clients' orders.
In the event that the Product is not available after the order has been placed, the Customer will be informed by email about the total or partial cancellation of their order. The partial cancellation of the order due to lack of availability does not give the right to cancel the entire order. If as a result of this cancellation the Client wishes to return the delivered Product, he must refer to and follow the steps indicated in the Return section of these CU.
The Client is obliged to pay the total price of the Products that he acquires at the same moment of placing the order in question in case he does not have credit terms. To the initial price that appears on the Website for each of the Products offered, the amounts corresponding to the shipping costs that may be generated will be added. In any case, said amounts or rates will be previously communicated to the Client, before formalizing the purchase itself.
The ticket or proof of purchase that corresponds to the purchase order will be available to the Customer and can be viewed on the Website www.aloinfousa.com.com in the "My Account" section; "Orders".
The Client must make the payment by credit card (Visa or Mastercard or Amex) or using the PayPal payment systems.
Alo Info has the highest security measures commercially available in the industry. In addition, the payment process works on a secure server using the SSL (Secure Socket Layer) protocol. The secure server establishes a connection so that the information is transmitted encrypted using 128-bit algorithms, which ensure that it is only intelligible to the Client's computer and that of the Website. In this way, when using the SSL protocol, it is guaranteed, as far as possible:
1. That the Client is communicating their data to the Alo Info server center and not to any other that tries to impersonate it.
2. That between the Client and the Alo Info server center the data is transmitted encrypted, avoiding its possible reading or manipulation by third parties.
Likewise, Alo Info states that it does not have access to or store sensitive data related to the means of payment used by the Client. Only the corresponding payment processing entity has access to this data by way of managing payments and collections, this entity is totally unrelated to Alo Info, so Alo Info cannot be held responsible for the use it gives to said data. Once the purchase process is finished, an electronic document is generated in which the contract is formalized and that the Client can print.
For its part, Alo Info, ensuring the security of its Clients and the transactions they carry out through the Alo Info Website, informs its Clients that it has implemented a program to detect possible fraudulent operations, for which Alo Info reserves the right to request additional information, confirmations and/or documents from Clients, even after having made one or more purchases through the Website, by means of a telephone call or email addressed to the number or account provided by the Client himself, with the purpose of confirming that the Client has actually made and authorized said purchase(s) and in this way definitively authorize the respective transaction(s), within which, but not limited to, Alo Info may make various telephone checks on the identity of the Client, or request: (a) a written confirmation and authorization signed by the Client responsible saber for the respective purchase(s); and (b) a copy of the valid official identification with a photograph of the Client to confirm his identity. Alo Info undertakes to protect said information and documents with the highest security measures at its disposal, in terms of the provisions of the Federal Law on Protection of Personal Data Held by Private Parties in force.
In the event that the Client does not respond favorably or does not deliver to Alo Info the documentation and information requested within a period of 48 hours from the call or the sending of the email, the detailed transaction(s) in said communication and the respective order(s) may be automatically cancelled, without the need for further notice, nor responsibility for Alo Info for the Client's safety, and Alo Info will proceed with the automatic reimbursement of the amount(s) paid by the Customer in respect of said(s)
Said procedure is for the security of Alo Info Clients and therefore, the Client, by accepting these Conditions of Use, agrees to submit to the aforementioned detection procedure for possible fraudulent operations, without responsibility for Alo Info and in the same way authorizes Alo Info to that, once the Client provides the information and additional documents referred to above, these are used for future transactions that the same Client carries out.
IV. formalization of orders
Once the order has been formalized, that is, with the acceptance of the CU and the particular conditions of sale where appropriate, to confirm the purchase process, Alo Info will always send an email to the Client confirming the details of the purchase made.
V. Cancellation of orders
Alo Info will accept order cancellations when requested prior to the start of processing at its warehouse and/or shipment with the designated carrier. Cancellations of orders will not be accepted for operational reasons since your order is already being prepared, in these cases you must wait to receive it in order to proceed with its return if you wish. If the Client and/or User also wishes to cancel an order once the current sale has ended, they must proceed to make its return.
To cancel, the Client must send an email to email@example.com requesting the partial or total cancellation of their order.
Alo Info reserves the right to cancel orders in the cases and in accordance with the terms and conditions indicated in the "Security" section of these CU, without liability to Alo Info.
SAW. Warranty of purchased products
Alo Info acts as a distributor of manufacturers or wholesale distributors that guarantee that the Products sold in Alo Info de CV function correctly and do not have defects or hidden defects that could make them dangerous or unsuitable for normal use. Notwithstanding the foregoing, the use that each Client and/or User of the Products is their exclusive responsibility, without any responsibility of Alo Info.
The contractual guarantee offered is the one usually granted by the supplier. The duration of these guarantees is issued and guaranteed by the manufacturer or supplier of each Product, for which Alo Info does not assume any responsibility regarding said guarantees and the Client and/or User undertakes to contact the supplier or manufacturer of the Product directly. in question to make said guarantee effective.
Once the Client and/or User has received the Product, it will have an informative brochure of the brand, sufficient instructions for the correct use and installation of the Product and all the information on the guarantee that its manufacturer has conferred. No Client and/or User may ask Alo Info for a broader guarantee than the one indicated therein.
In such cases, Alo Info will not be obliged to respond for said guarantees, nor collect the damaged Product(s), so the Client and/or User must contact and go directly to the after-sales service of the supplier or manufacturer of the Product in question. In this sense, Alo Info will carry out the actions aimed at providing the Clients and/or Users who request it with the contact details of said service and will provide them with sufficient information for the presentation of the pertinent claims.
The guarantee will lose its validity in case of defects or deterioration caused by external factors, accidents, especially electrical accidents, wear, installation and use not in accordance with the instructions of the supplier or manufacturer.
Products modified or repaired by the Client and/or User or any other person not authorized by the supplier or manufacturer are excluded from the guarantee. The guarantee will not be applicable to apparent flaws and conformity defects of the Product. The warranty will not cover Products damaged by improper use.
All our products have a guarantee directly from the manufacturer, it comes into force from the date of purchase that appears on the receipt you receive when paying for your order. In the event that the purchased product presents any damage or failure, the customer must contact the manufacturer directly to make their guarantee valid. At the bottom you can find the contact information of each company, there they can inform you about a remote solution, product shipping address for warranty validity or about a service center near your location.
In the event that the manufacturer does not have a service center in the country or is not receiving the attention it deserves, you can send us an email to firstname.lastname@example.org with your order number, date of purchase, model and serial number. . Later you will be answered with steps to follow.
VII. Intellectual and industrial property
Alo Info and its licensors and licensees hold, either by themselves or by virtue of the execution of any contract with third parties, all rights to the content, design and source code of the Website and, especially, by way of example, but not limitation, on the photographs, images, texts, logos, designs, trademarks, trade names and data included in it.
Clients and Users are warned that such rights are protected by current international legislation relating to intellectual and industrial property or copyright.
Likewise, and without prejudice to the foregoing, the content of this Website is also considered a computer program, and, therefore, all current international regulations on the matter are also applicable to it.
The total or partial reproduction of this Website, not even through a hyperlink, or of any of its contents, without the prior express written permission of Alo Info, is expressly prohibited.
Likewise, the copying, reproduction, adaptation, modification, distribution, marketing, public communication and/or any other action that involves an infringement of current international legislation on intellectual and/or industrial property, as well as the use of the contents of the Website if it is not with the prior express and written authorization of Alo Info.
Alo Info informs that the mere fact of accessing and consulting the Website does not grant any license, authorization or implicit right over intellectual and/or industrial property rights or over any other right or property related, directly or indirectly, to the contents included in the website.
VII. Access and permanence on the website and our contents
Clients and Users are fully responsible for their conduct when accessing the information on the Website, while browsing it, as well as after having accessed it.
As a consequence of the foregoing, Clients and Users are solely responsible before Alo Info and before third parties for:
a) the consequences that may arise from the use, for illicit purposes or effects or contrary to these CU, of any content on the Website, whether or not produced by Alo Info, published or not officially under its name;
b) as well as the consequences that may arise from the use contrary to the content of these CU and harmful to the interests or rights of third parties, or that in any way may damage, disable or deteriorate the Website, the reputation of Alo Info and/or the Products and services that it offers on the Website or its services, or prevent normal enjoyment by other Clients and/or Users.
Alo Info reserves the right to update the contents when it deems it appropriate, as well as to eliminate, limit or prevent access to them, temporarily or permanently, as well as deny access to the Website to Clients and Users who do a wrong use of the contents and/or fail to comply with any of the CUs that appear in this document.
Alo Info informs that it does not guarantee:
a) That access to the Website and/or the linked pages be uninterrupted or error-free;
b) That the content or software that Clients and Users access through the Internet or the Website of the linked pages do not contain any errors, computer viruses or other elements in the contents that may cause alterations in their system or in the electronic documents and files stored on your computer system or otherwise cause damage;
c) The use of the information or content of this Website or linked pages that Clients and Users could make for their personal purposes.
The information contained in this Website must be considered by Clients and Users as informative and guiding, both in relation to its purpose and its effects, which is why:
Alo Info does not guarantee the accuracy of the information contained in this Website and therefore does not assume any responsibility for possible damages or inconveniences for Clients and Users that may arise from any inaccuracy present on the Website.
IX. Our responsibility
Alo Info does not assume any responsibility derived, by way of example, but not limitation:
a) The use that Clients or Users may make of the materials on this Website or linked pages, whether prohibited or permitted, in violation of the intellectual and/or industrial property rights of the contents of the Website or of third parties.
b) Failures or incidents that may occur in communications, deletion or incomplete transmissions, so that it is not guaranteed that the services of the Website are constantly operational.
c) Errors or damages caused to the Website due to inefficient use of the service and in bad faith by the Client.
d) Non-operational or problems in the email address provided by the Client and/or User for sending the order confirmation.
e) In any case, Alo Info undertakes to solve any problems that may arise and to offer all the necessary support to the Client and/or User to reach a quick and satisfactory solution to the incident.
f) Likewise, Alo Info has the right to carry out, during defined time intervals, promotional campaigns to promote the registration of new members in its service. Alo Info reserves the right to modify the conditions of application of the promotions, extend them duly communicating it, or proceed to the exclusion of any of the participants of the promotion in the event of detecting any anomaly, abuse or unethical behavior in the participation of the themselves.
In the event that any clause of these CU is declared null, the other clauses will remain in force and will be interpreted taking into account the will of the parties and the very purpose of these CU.
Alo Info may not exercise any of the rights and powers conferred in this document, which will not imply in any case the waiver of the same unless expressly recognized by Alo Info or prescription of the action that corresponds in each case.
XI. Modification of the conditions of use
Alo Info reserves the right to modify, at any time, the presentation and configuration of the Website, as well as these CU or General Conditions. For this reason, Alo Info recommends that the Client and/or User read them carefully each time they access the Website. Clients and Users will always have these CUs in a visible place, freely accessible for as many queries as they may wish to make. In any case, the acceptance of the CU, in force at all times, will be a previous and essential step to the acquisition of any Product available through the Website.
XII. Information request
Alo Info may request additional information from you to validate your identity and comply with laws or reforms applicable to commercial transactions.
We may contact you by email and/or call to indicate that we do not have all the required information or documentation related to your account or transaction made on our website.
In case of having doubts with your account or order made through our portal, we will request the following documentation:
1. Copy of official identification (passport, INE or professional ID) of the cardholder.
2. Proof of address no more than 3 months from the delivery address.
3. Proof of your purchase.
After you send us this information, you will receive a confirmation that we received your documentation.
Your privacy is very important to us, so your data will be protected at all times. If you cannot find the notification email or have questions or concerns, please contact us at email@example.com or +1 305 809-0110.